Abusive Buyer Policy

Overview

This policy outlines Can Do Goods expectations for buyer behaviour. When buyers don't meet these standards.

Engaging in the unacceptable behaviour outlined in this policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds, blocking buyers from opening claims, and account suspension.

When we review a report of a member/customer violating our policies, we look at the circumstances, including the member's / customer's history.
We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the marketplace. If we aren't sure about something, we may not take any action.
Also, because we respect our members' privacy we can't discuss the results of any investigations under New Zealand privacy law.

Behaviours we don't allow:

Don't demand something not
offered in the original listing

Don't make false claims

Don't misuse returns

Don't misuse Can do Goods
messaging or bidding

Additional information

Acceptable buying practices include adherence to the following policies.

Customs declarations: Asking Can Do Goods or suppliers to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.

Unwelcome and malicious buying: We consider bidding on or buying an item when you have no intention of completing the transaction, or circumventing a seller's buyer requirements, to be unwelcome and malicious buying.

Contact information: All Can Do Goods members must keep their account details up to date. We take action when we know that a member has false or missing contact information.

Why does Can Do Goods have
this policy?

We want to make sure Can Do Goods is a safe place to buy. In order to make Can Do Goods a safe place to buy, we hold our buyers to certain standards.
When buyers don't follow these standards, we take action against those buyers and we protect Can Do Goods and its suppliers.